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December 2, 2009
Close the Loop achieves ISO 9001:2000 Certification |
HEBRON, KENTUCKY, December 2, 2009 – Close the Loop, Inc., a leading global recycler of imaging consumables, today announced that they have achieved the ISO 9001:2000 certification, which demonstrates an organization’s commitment to quality- of-service standards. The certification assures customers of Close the Loop’s adherence to documented processes and procedures that ensures continued and ongoing improvements in delivering customer support. The audit was conducted by BSI Management system, a leading global provider of standards, managements systems, business improvement, and regulatory approval information.
 ISO 9001:2000 standard specifies Quality Management System (QMS) requirements focused on an organizations ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, Close the Loop established its own QMS to ensure the worldwide customer support organization continued its long-standing commitment to customer satisfaction. By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, Close the Loop is ensuring that it has the processes necessary to consistently improve service quality on a regular basis.
About Close the Loop
Close the Loop is a leading global recycler of imaging consumables including inkjet cartridges, laser toner cartridges, drum units, copier bottles and more. Using state of the art materials separation processes, all cartridges are recycled with zero waste to landfill. Close the Loop is committed to the principle of managing its operations in an environmentally responsible way. For more information and a list of recycling locations across the country, visit www.closetheloopusa.com
About ISO
ISO is a global network of national standards institutes from 157 countries. It has a current portfolio of more than 16,500 standards for business, government and society. ISO's standards make up a complete offering for all three dimensions of sustainable development – economic, environmental and social. ISO standards provide solutions and achieve benefits for almost all sectors of activity, including agriculture, construction, mechanical engineering, manufacturing, distribution, transport, medical devices, information and communication technologies, the environment, energy, quality management, conformity assessment and services. For more information, visit www.iso.org. |
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